Guarantee and Refund Policy

HQ Business Logos is committed to designing a new logo for you that you will be satisfied with. For this reason, at any time before requesting your first round of redraws/revisions, you may request to have all work stopped and your money refunded (less a minimum $40 service fee for all refunds). Refunds will be processed as soon as our payment services providers allow it.

This refund policy is void if any of the following conditions apply:

  • If you have requested redraws/revisions;
  • If we do not hear back from you for more than 30 days;
  • If the company we are making the logo for discontinues their operations, changes their name or their activity;
  • If the project was closed for reasons unrelated to our design.

Once you have requested redraws/revisions, you will no longer be eligible for a refund. Instead, we offer a 100% Satisfaction Guarantee through unlimited FREE revisions (in select packages) of your logo design until you approve of your final logo design.