Guarantee and Refund Policy
HQ Business Logos is committed to designing a new logo for you that you will be satisfied with. For this reason, at any time before requesting your first round of redraws/revisions, you may request to have all work stopped and your money refunded (less a minimum $40 service fee for all refunds). Refunds will be processed as soon as our payment services providers 2Checkout.com allow it.
This refund policy is void if any of the following conditions apply:
- If you have requested redraws/revisions;
- If we do not hear back from you for more than 30 days;
- If the company we are making the logo for discontinues their operations, changes their name or their activity;
- If the project was closed for reasons unrelated to our design.
Once you have requested redraws/revisions, you will no longer be eligible for a refund. Instead, we offer a 100% Satisfaction Guarantee through unlimited FREE revisions (in select packages) of your logo design until you approve of your final logo design.